Terms & Conditions
Last Updated: August 2025
Welcome to Tail & Tribe! By purchasing our products or using our website, you agree to the following terms and conditions:
1. Orders & Subscriptions
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All orders are subject to availability.
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Subscription boxes are billed monthly (or as chosen) and can be paused or cancelled at any time before the next billing cycle.
2. Payments
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Payments are processed securely via our payment partners.
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We do not store or have access to your card details.
3. Products
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Box contents may vary slightly due to stock availability, but we always ensure equal value items are included.
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Treats and products are provided in good faith; please check ingredients for allergies before use.
4. Shipping
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We deliver across South Africa via trusted courier partners.
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Tail & Tribe is not liable for delays caused by the courier or events beyond our control.
5. Refunds & Returns
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Please refer to our Refund/Returns Policy for full details.
6. Liability
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Tail & Tribe is not responsible for any injuries or damages resulting from misuse of products. Always supervise pets when using toys or consuming treats.
7. Privacy
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We respect your privacy. Please see our Privacy Policy for more details on how we handle your data.
8. Changes to Terms
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We may update these Terms from time to time. Any changes will be posted on our website.
If you have any questions, contact us at info@tailandtribe.co.za.