Refund & Returns Policy – Tail & Tribe

Last Updated: August 2025

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We want you and your pup to love every Tail & Tribe box!

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• Due to the nature of pet consumables, we cannot accept returns on opened treats or used toys unless they are defective.

• If you receive a damaged or incorrect item, please email us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund.

• Refunds are processed via your original payment method within 7–10 working days once approved.

• Subscription cancellations must be done before the next billing cycle to avoid charges for the upcoming box.

• Tail & Tribe is not responsible for incorrect shipping addresses provided at checkout.

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For any return or refund queries, email info@tailandtribe.co.za.